Privacy Policy

Luméa respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR).

What data do we collect?

Name and address
Email address and phone number
Order and payment details (payments are handled by secure payment providers; we never store payment data ourselves)
IP address and browsing behaviour on our website (via cookies)

What do we use your data for?

Processing and delivering your order
Customer service and communication about your order
Sending newsletters (only with your consent)
Improving our website and services

Sharing with third parties

We only share your data with parties that are necessary to fulfil your order, such as our delivery partners and our e-commerce platform (Shopify). Data processing agreements are in place with these parties.

Retention period

We do not keep your data longer than necessary for the purposes for which it was collected, unless a legal retention obligation (such as the 7-year fiscal retention period) requires otherwise.

Your rights

You have the right to access, correct and delete your personal data, to object to processing, and to withdraw your consent. To exercise these rights, email us at info@lumea-plts.com. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).